
Frequently asked questions
Find answers to common questions about our products and services
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We offer a 5 day return policy on all products. Items must be unused and in their original packaging.
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Standard shipping typically takes 5-7 business days.
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Yes. The outer shell is built to withstand bites and scratches from both cats and dogs without cracking. -
A full charge gives you multiple play sessions across several days, depending on how often your pet activates it. -
The random, unpredictable movement pattern is designed to keep curiosity high longer than standard toys — but if it's not a fit, our return policy has you covered.