
Frequently asked questions
Find answers to common questions about our products and services
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We offer a 5 day return policy on all products. Items must be unused and in their original packaging.
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Standard shipping typically takes 5-7 business days.
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Yes — the padded neck support pillow flips up or down to match your baby's position, keeping their head and neck properly supported whether they're awake and alert or asleep mid-carry.
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This carrier is recommended for babies from 10-15 kg and above, ensuring proper support and a secure, comfortable fit at that stage.
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It's hand wash only — a quick hand wash keeps the linen fabric soft and the padding intact for the long run, so avoid the washing machine.