
Frequently asked questions
Find answers to common questions about our products and services
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We offer a 5 day return policy on all products. Items must be unused and in their original packaging.
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Standard shipping typically takes 5-7 business days.
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No. Unlike clippers, this device has no blade. It uses a rotating head that gently files down the nail edge, the same way a nail file works — just powered and precise, so there's no pinching or cutting risk. -
No. The set includes an ultra-fine head made specifically for newborn nails, which are much softer and thinner than a toddler's. Start on the lowest, gentlest head and you'll be fine from day one. -
It's built to run quietly and with minimal vibration, which is why many parents use it while their baby is asleep or feeding. If your baby is sensitive to sound, start while they're calm and let them get used to it in short sessions.