
Frequently asked questions
Find answers to common questions about our products and services
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We offer a 5 day return policy on all products. Items must be unused and in their original packaging.
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Standard shipping typically takes 5-7 business days.
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From birth up to around 12 months, while your baby's skull is still soft and taking shape. The adjustable width lets it fit as they grow within that window. -
Unzip the outer cover and machine wash it on a gentle cycle. The inner support stays dry and clean underneath, so you're only ever washing the part that touches your baby.
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It's designed to relieve pressure on the affected area during use, which can help going forward. For an existing flat spot, it works best alongside your pediatrician's guidance rather than as a replacement for it.