
Frequently asked questions
Find answers to common questions about our products and services
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We offer a 5 day return policy on all products. Items must be unused and in their original packaging.
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Standard shipping typically takes 5-7 business days.
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No — because it uses even, controlled heat instead of clamping and dragging your hair between hot plates, it's gentler on strands with regular use. Start on a lower setting if your hair is fine or color-treated. -
The anti-scald design keeps the heated area away from direct scalp contact, so it's built for close-to-root use without the risk you'd have with a flat iron near your hairline. -
Adjustable heat settings cover fine, normal, and thick/coarse hair — pick the level that matches yours. If you're still not happy, return the product under 5 days