
Frequently asked questions
Find answers to common questions about our products and services
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We offer a 5 day return policy on all products. Items must be unused and in their original packaging.
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Standard shipping typically takes 5-7 business days.
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Yes! The gel is non-toxic and tested for safety, making it safe for repeated use.
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Yes! The Frido Therapy Cap is designed for repeated hot and cold therapy sessions whenever needed
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First, make sure you heated it for the full 25 seconds as instructed. If it still doesn't feel warm enough, let it rest for 1 minute without heating. Then heat it again for just 10 more seconds. That's 35 seconds in total. Don't heat it continuously for more than 25 seconds at a time. Repeat the heat cycle above for higher temperatures.