
Frequently asked questions
Find answers to common questions about our products and services
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We offer a 5 day return policy on all products. Items must be unused and in their original packaging.
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Yes, it’s designed for gentle daily use. As with any new skincare product, we recommend a small patch test first if you have very reactive skin.
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Scar remodeling takes time — most customers apply twice daily and begin noticing visible softening and smoothing within 4-8 weeks of consistent use.
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Only apply once the skin has fully closed and any scabbing has healed. If you’ve had stitches, wait until your doctor confirms they’re removed and the wound is closed.
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Yes — it’s formulated for both new and old scars, though older, more established scars typically take longer and benefit from consistent long-term use.