
Frequently asked questions
Find answers to common questions about our products and services
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We offer a 5 day return policy on all products. Items must be unused and in their original packaging.
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Standard shipping typically takes 5-7 business days.
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10–15 seconds per dip is enough to feel the effect. Most people do 2–3 dips, coming up for air in between. There's no need to hold your breath longer than feels comfortable. -
Rinse with warm water and mild soap after each use, then let it air dry before folding it flat. The silicone won't hold odor or residue with regular rinsing. -
Yes, for most skin types — the water stays cold, not freezing, since it's diluted rather than direct ice contact. If you have rosacea, broken capillaries, or very reactive skin, start with shorter dips and see how your skin responds.